Frequently Asked Questions

What is a Primary Health Organisation (PHO)? 
Primary Health Organisations (PHOs) are how the Government ensures that everyone has access to a general practitioner (GP) and a primary care practice. PHOs are local, non-profit organisation that coordinates and funds primary care through enrolled general practices. Te Whatu Ora's capitation funding for enrolled patients helps lower fees, supports prevention, screening and long-term care. Comprehensive Care is a PHO and therefor you cannot directly enrol with us for your care, but you can enrol with one of our practices and get all the benefits

Why should I enrol with a General Practice?
Enrolment provides lower fees, continuity with a team that knows your history, and timely prevention and screening reminders — the best way to receive coordinated care close to home. 

How do I enrol with a General Practice?
If eligible for funded health services in New Zealand, enrolling is easy. Contact a local general practice to see if it is accepting new patients. Bring identification, and if applicable, your visa, and any medical records. If you change practices within New Zealand, your records can be safely transferred to your new provider. 
 
Can I see a nurse instead of a doctor?
Often, yes. Nurses provide advice on conditions such as diabetes, asthma, and high blood pressure; support quitting smoking; deliver routine immunisations (including childhood immunisations). 

What about Health Improvement Practitioners (HIPs) and Health Coaches?
Some practices have  HIPs who see patients in the clinic for brief, goal-focused support. Health Coaches (HC) help build knowledge, skills and confidence so people can participate in the development of their healthcare plan and improve their wellbeing 
 
What next?
If you are not enrolled with a GP, take a look at our list of practices and enrol with a GP today.